Contactless Check In
Elevate the Guest experience. By-pass the Front Desk completely.
100% fully Automated Digital Check-In Service from Pre Arrival to Check Out with added failover mechanisms in place to encourage use and minimize disruptions
before guests arrive
Allow Guests to pre check in before they arrive to reduce time spent checking in on premise
Enable Guests to update particulars, edit arrival times and register companions
Or adjust flows and conduct Pre-Auth as well as Mobile document scanning during the pre check in phase as well!
on arrival check in
Takes 3-5 minutes to complete. Edit Particulars. Pre-authorisation. Review Terms & Conditions. Digital Signature. Check-in and Mobile or Physical key generation follows. Room Assignment or Queue management is built-in as well.
Guest registration cards for all Guests are auto-populated and generated as well, eliminating paper forms.
To comply with local regulations, the solution automatically determines if a Guest is on-premise via smart tools
The solution works in conjunction with your PMS to determine if a Guest has Pre Checked-In earlier. If so the system intelligently filters and only presents the correct Screens
automated mobile document scanning
Our ScanDot application for Guest use is incorporated within our Mobile Check In service to automatically extract relevant travel document data, thereby eliminating the need to visit the Front Desk!
With its in-built OCR, ScanDot captures, authenticates and populates information from government-issued ID Cards and MRZ-encoded passports to your PMS in seconds!
Our Mobile Scanner also performs ID Face capture from all travel documents, with real-time perspective correction.
Operates on all platforms including Kiosk (iPad/ iMac/ Surface Pro), Native Mobile App (iOS/ Android), and Web Apps.
ID scan failover processes to complete the last mile process or to “save a check in”
Concerned about Guests refusing to scan their travel documents? Or maybe there is an issue with their device camera? We have a solution for that to prevent aborted Check-ins due to ID Scan failure!
Our Scandot Application is now also packaged for Staff Use and to address failover, it works completely OFFLINE!
If Guests run into trouble, Staff can very easily use our Complimentary Staff-Use app to scan Travel Documents and then even scan Guests’ device Screens to extract Booking IDs that appear. Our AI not only operates completely On Device but is intelligent enough extract Booking IDs even if there is some other text included in the frame of capture!
Travel Document details can then be shipped off to the PMS in real-time while the Guest can now bypass selected processes and continue to check-in completely on their own device without aborting!
Our Offline Scanner for Staff can also be used to replace hardware scanners or complement your existing Group Branded-Mobile Check In service to complete last mile processes. Find out more about our standalone 2-second Offline Mobile Scanner for Staff use
frictionless face verification
Say goodbye to manual verification exercises!
Streamline the check-in process with our AI-powered Face Verification feature designed to accurately verify identities from low-resolution passport scans or IDs against selfies
Just like our Mobile Document Scanner, our Face Verification feature is complimentary, part of Mobile Check In and supports all platforms, including Kiosk (iPad/iMac/Surface Pro), Native Mobile App (iOS/Android), and Web Apps.
Concerned about Guests refusing to take a selfie or maybe there is an issue with their device camera? We have a solution for that to prevent aborted Check-ins due to such issues!
simplify room access with mobile keys
Make guest access hassle-free with our Mobile Key service, available on native mobile devices (Android / IOS).
Guests can generate Digital Keys during their stay period, eliminating the need for traditional physical keys altogether.
With fully customizable screens, you can provide instructions, GIF files, videos, and more to enhance the guest experience.
Depending on the door lock brands, Main Guests can also Share Keys with their registered Companions!
Choose to allow Guests to use Mobile Keys exclusively or pick up physical keys for their companions in conjunction with our Digital KeyMakr service, described above
automated physical key generation
Dont have Bluetooth Door Locks? Or even with Mobile Keys in place, registered Companions require physical keys or the Main Guest prefers a physical key as well?No Problem!
Our Digital KeyMakr is the world’s first lightweight device that enables Contactless Check-In by generating Guest Room Keycards while leveraging your Guests’ very own mobile devices as screens!
Cost-effective and occupying a very small footprint, KeyMakr enables you to implement a fully unmanned and contactless Check-In experience directly from Guest mobile devices, via native mobile apps or otherwise app-less!
Moreover, our service is also designed to prevent Guest complaints who claim they were misled into using the service and yet find themselves re-routed to the Front Desk to pick up Room keys anyway
There are also no Kiosk "ATMs", no furniture, no extra tables required!
streamline the checkout process
Make checking-out a breeze for your guests with our paperless and cashless solution
Our Digital Check Out feature is incorporated into all platforms – tandalone or part of our Mobile Check In service, Mobile & Web Digital Concierge, and even Smart TVs.
Guests retrieve check out info, including outstandings, receive a payment link, and once done the solution automatically generates eBills for delivery.
Our system is customizable and includes a variety of dialogs, including early check-out information, cashless transactions, personal belongings handling, disclaimers, thank-you notes, and more.
It’s Easy to Get Started
Looking for Guests to actually (and finally) by-pass the Front Desk? Contact us to get started